Testimonials

Mrs. Carey TQ12

I just wanted to let you know that I had my Range Cooker cleaned this morning by Nick Cummins. I felt I had to write to let you know how impressed I was with him. He was punctual, polite friendly and nothing was too much trouble for him. The end result was fantastic. It was like having a brand new cooker. I just don’t want use it now as I don’t want to get it dirty! I have always tried to clean the oven myself but never again now I have seen these results. Great value for money. I will definitely be using Ovenu again and recommending to my friends.

Mrs. Carey TQ12

David, Brixham. TQ5

Nick Cummins has cleaned my oven for the last 3 years and provides an excellent friendly and professional service. Always a pleasure to see him and have a chat whilst he does a thorough job on my oven. Thanks.

David, Brixham. TQ5

Ms Vickie Lockerbie, Stoke Fleming. TQ6

The fourth time Nick has cleaned my oven with the usual brilliant results – a truly 5 star service. Nick is so friendly – we chatted about our dogs and chickens while he cleaned! Would highly recommend OVENU to all. Thank you.

Ms Vickie Lockerbie, Stoke Fleming. TQ6

Mrs Davies, Salcombe. TQ8

Nick has been cleaning my oven for the last 6 years. He is always helpful, cheerful and the oven is left cleaner than when it was bought!

Mrs Davies, Salcombe. TQ8

Mr Walsham, Salcombe. TQ8

Nick has been cleaning my oven for a number of years now and they are always left in a superb condition. He arrives on time  and is a pleasure to have in our home.

Mr Walsham, Salcombe. TQ8

Mrs Finn, Cornworthy. TQ9

I couldn’t recommend Nick highly enough. Superb service – punctual – efficient and friendly. A real pleasure!

Mrs Finn, Cornworthy. TQ9

Mrs Dodds, Dartmouth. TQ6

Wonderful service for a job I hate doing! Great results and a very friendly and helpful service. All praise, no complaints at all.

Mrs Dodds, Dartmouth. TQ6

Mr Hogg, Torquay. TQ1

Marvellous job Nick! Thank you. Oven hasn’t looked this good since I bought it over 12 years ago! Thank you!

Mr Hogg, Torquay. TQ1

Ms Heeley, Paignton. TQ4

Excellent service. Every time you come it’s like having a brand new oven! Thank you so much.

Ms Heeley, Paignton. TQ4

Mrs Carol Holbrow, Paignton. TQ4

Nick Cummins has been cleaning my Rangemaster for about 3 or 4 years now and every time time it comes up sparkly and new! Nick is a delightful guy, always on time and always does a fabulous job! Thank you!

Mrs Carol Holbrow, Paignton. TQ4

Mr Poynter, Bigbury. TQ7

We have been using OVENU for the last 4 years with total satisfaction. The service is always on time. Nick leaves everything clean , bright and ready for use. Thank you!

Mr Poynter, Bigbury. TQ7

Mrs Friend, Dartmouth. TQ6

Prompt service. Very pleased with the professional service and the end results. Will use again and pass on details to friends.

Mrs Friend, Dartmouth. TQ6

Miss Fenton, Paignton. TQ3

Thank you for a wonderful service. My disgusting oven and hob now look as good as new without me lifting a finger – what a blessing.

Miss Fenton, Paignton. TQ3

Mrs Lawrence, Kingsbridge. TQ7

Very happy with the results. Never thought it would look this good!! Nick has made my oven look as good as new. Would recommend to anyone. Thank you!!

Mrs Lawrence, Kingsbridge. TQ7

Mrs Nikki Hurst, North Bovey. TQ13

Nick has been cleaning my Aga for three years now. Each time it is amazing! Just like brand new! Today he has done my Aga and the Aga companion and they are just sparkling.

Mrs Nikki Hurst, North Bovey. TQ13

Mrs Ann Burton, Starcross. EX6

I’ve been having Nick to clean my oven for 3 years. What a fantastic job every time and a very friendly guy. I’ve recommended him to friends in the village and each one of them have been delighted with his work. The only down side is my husband has no roast dinners for at least a month!! Ha, ha!!

Mrs Ann Burton, Starcross. EX6

Mrs Reid, Dartmouth. TQ6

This is the second time that Nick has cleaned my Range cooker, and on both occasions I have been delighted with the result and Nick’s professionalism. I would certainly recommend him to friends and neighbours and will have no hesitation in calling on him next year.

Mrs Reid, Dartmouth. TQ6

Mrs Cook, Brigbury-On-Sea. TQ7

Once again Nick has worked his magic! Wonderful results, well worth the money. Nick is delightful and a credit to the company.

Mrs Cook, Brigbury-On-Sea. TQ7

Mrs Parker, Brixham. TQ5

First class service. Fast and efficient. Oven looks like new. Very courteous operatives. Would recommend to anyone.

Mrs Parker, Brixham. TQ5

Mrs Wareham, Newton Abbot. TQ12

Nick has been cleaning my Range cooker for 3 years and I am always delighted with how it is so beautifully clean and spotless when he has finished. It always ends up looking ‘brand new’. I am only to happy to recommend the OVENU service and Nick in particular.

Mrs Wareham, Newton Abbot. TQ12

Mrs Carolan, Paignton. TQ4

I was really pleased with the results from having my oven cleaned. My oven now looks brand new again.Thank you very much. I will definitely be having it cleaned again in the future.

Mrs Carolan, Paignton. TQ4

Mrs. M.E. Hunt, Dartmouth. TQ6

I am very pleased to recommend OVENU. I have been using The service for a while and have always been very satisfied with the efficiency and standard provided.

Mrs. M.E. Hunt, Dartmouth. TQ6

Mrs Denby, Brixham. TQ5

Ovens look like new when cleaned. Good service and friendly operator. Can recommend OVENU.

Mrs Denby, Brixham. TQ5

Mrs Cooke, Totnes. TQ9

Nick is the best thing to arrive at our front door since sliced bread. Always cheerful, does a wonderful job – couldn’t do without him.

Mrs Cooke, Totnes. TQ9

Mrs Mayne, Kingsbridge. TQ7

This is the second time Nick has cleaned my oven. I would not hesitate to recommend. Nick is polite, friendly and efficient and arrives on time.

Mrs Mayne, Kingsbridge. TQ7

Mrs Carroll, Salcombe. TQ8

I have used Nick on several occasions and I’m amazed by the results every time! It looks like a brand new oven by the time he’s finished. I would recommend him to anyone and all my friends who use him say the same thing.

Mrs Carroll, Salcombe. TQ8

Mrs Whatley, Chudleigh. TQ13

I today had both my ovens cleaned which I am unable to do being disabled. The cleaning was immaculate and now I don’t want to use the ovens as they look so good! Nick Cummins can be recommended without hesitation. The service was in all way perfect, Nick himself, the cleaning process and the total effect. I will definitely arrange to have this service on a regular basis.

Mrs Whatley, Chudleigh. TQ13

Mrs Ramsden, Brixham. TQ5

It is so clean it looks like I have a new oven. Absolutely superb quality and service. I will recommend to all my family and friends.

Mrs Ramsden, Brixham. TQ5

Mrs Castle, Dartmouth. TQ6

I couldn’t be more happy with the service. The cooker was spotless when Nick had finished it. I am almost afraid to use it and get it dirty!

Mrs Castle, Dartmouth. TQ6

Mr Cox, Torquay. TQ1

Brilliant service. Amazed at the results!! My oven looks as good as new. Highly recommended!

Mr Cox, Torquay. TQ1

Mrs Day, Paignton. TQ3

Absolutely amazing service, extremely pleased with outcome. Very pleasant gentleman and excellent results. Thank you so much.

Mrs Day, Paignton. TQ3

Christine, Devon, TQ7

OVENU was recommended to us by our daughter in Dorset (who has used the services of your brilliant Martin O’Neill many times). Now fantastic results by Nick Cummins, highly delighted with his efficient and very professional service on the Belling oven. Excellent value for money and will recommend him to all our friends and colleagues. Thank you Nick a very good job well done! See you again.

Christine, Devon, TQ7

Mrs. Yeoman, Kingsbridge. TQ7

Nick has cleaned my cooker on 2 occasions and I have been amazed with the results both times. I have recommended him to several friends who also think the same.

Mrs. Yeoman, Kingsbridge. TQ7

Mr. Talbot, South Brent. TQ10

Astonishing results. Money well spent!! Highly recommended.

Mr. Talbot, South Brent. TQ10

Mrs Sayers, Totnes. TQ9

Brilliant job. Many thanks. All work carried out extremely cleanly with no mess whatsoever. A very professional job. Once again my oven and microwave look brand new.

Mrs Sayers, Totnes. TQ9

Mrs Newman, Stockenham. TQ7

Nick Cummins has cleaned ovens for us on more than 5 occasions and every time have been delighted with the results. Great job! Thank you OVENU.

Mrs Newman, Stockenham. TQ7

Mrs Vine – Miller, Dartmouth.  TQ6

I am delighted with the service – a new cooker every time! Quick, clean and odour free

Mrs Vine – Miller, Dartmouth.  TQ6

Mrs Savage, Thurlstone. TQ7

Superb job. Well recommended.

Mrs Savage, Thurlstone. TQ7

Mrs Precey, Kingsbridge. TQ7

Fantastic! Great service. Will recommend to everyone, and a  friendly chap. So Shiny Wow!

Mrs Precey, Kingsbridge. TQ7

Mrs Golder,Bishopsteignton. TQ14

This is the fourth time Nick has cleaned my oven and I am delighted that he can restore it to it’s gleaming best after some very heavy use.

Mrs Golder,Bishopsteignton. TQ14

Mrs Donellan, Teignmouth. TQ14

I am really delighted with the service provided by Nick (OVENU Torquay) – his work is thorough and his attitude is positive. That’s no mean achievement when faced with our cooker. I have no hesitation in recommending him to others.

Mrs Donellan, Teignmouth. TQ14

Mrs Thomas, Newton Abbot. TQ12

Very happy with the service and my clean oven. Nick is a very nice chap always happy and helpful.

Mrs Thomas, Newton Abbot. TQ12

Mrs Tidball, South Brent. TQ10

Very polite and tidy – always does a wonderful job – would recommend to anyone.

Mrs Tidball, South Brent. TQ10

Mrs Bainbridge, Ilsington. TQ13

Fantastic results, great job. Thank you so much. Will welcome you back next year.

Mrs Bainbridge, Ilsington. TQ13

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.